1. Information We Collect
Personal Information
- Account information (username, email address)
- Payment information (processed securely through Stripe)
- Profile information you choose to provide
- Communication preferences
Usage Information
- Video content you create and upload
- Service usage patterns and preferences
- Device information and IP addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
- To provide and improve our AI video creation services
- To process payments and manage subscriptions
- To communicate with you about our services
- To provide customer support and respond to inquiries
- To analyze service usage and improve our platform
- To comply with legal obligations
3. AI and Data Processing
Important: We use artificial intelligence to process your content and provide video creation services.
- Your content may be processed by AI models to generate videos
- We do not use your content to train our AI models without explicit consent
- AI processing is performed securely and in accordance with this policy
- You retain ownership of your original content and created videos
4. Information Sharing
We do not sell your personal information. We may share information in these limited circumstances:
- Service Providers: Third-party services like Stripe for payments, LiveKit for real-time communications
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- With Consent: When you explicitly agree to sharing
5. Data Security
- We use industry-standard encryption for data transmission and storage
- Payment information is processed securely through PCI-compliant Stripe
- Access to personal information is restricted to authorized personnel
- We regularly review and update our security practices
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of non-essential communications
- Object to certain processing activities
To exercise these rights, please contact us at privacy@vidfactory.ai
Response Time: We will respond to your request within 30 days (GDPR compliance) or as required by applicable law. For deletion requests, we will complete the process within 45 days unless legally required to retain certain information.
7. Data Retention
- Account information: Retained while your account is active
- Created content: Retained according to your subscription plan
- Payment information: Retained as required for tax and legal purposes
- Usage data: Typically retained for 2 years for analytics purposes
8. International Users
Legal Basis for Processing (GDPR): We process personal data based on contract performance, legitimate interests, legal obligations, and consent where required.
Our services are operated from the United States. If you are located outside the US, your information will be transferred to and processed in the US under adequate safeguards including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Binding Corporate Rules where applicable
- Your explicit consent for transfers where required
- Adequacy decisions by relevant data protection authorities
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the new policy.
11. Contact Us
If you have questions about this privacy policy, please contact us: